Standard Return Policy
If you’re unsatisfied with any product purchased from RESTO HUB and wish to return that product, ensure that:
The original invoice or packing slip accompanies all returns.
Items are returned within 30 days of the invoice date.
Items returned are unused and in original packaging.
Also note that:
- Returns are for credit or exchange only and a minimum restocking fee of 25% will be applied.
- For special order items, contact our customer service team and request a return, a restocking fee may be required for your special-ordered item. Please note that custom items are not eligible for return.
- When shipping an exchanged item back to you, the customer, will incur the shipping charges.
Within the packaging, please include a copy of the invoice/packing slip
- Please note that the cost of returning an item is your responsibility.
- Once received, all items are inspected by our returns manager.
- Exchanges or credit will not be offered on any product returned to us in an unsuitable condition.
Defective / Warranty Items
- Manufacturer’s warranty applies
- If there is no manufacturer’s warranty, RESTO HUB will allow a 15-day warranty on defective equipment from date of purchase.
