Help & FAQ
Quick answers to the questions we hear most. Still stuck? Contact us below.
How do I order?
Add items to your cart and check out, or use Request a quote for large orders, complete kitchens or anything you want priced as a package.
What is the difference between buying online and a quote?
Most in-stock items can be bought online right away. Larger, special-order or installed equipment goes through a quote so we can confirm availability, freight and installation first.
Can I finance my purchase?
Yes. Choose "Finance with EconoLease" at checkout, or see Financing. Approval and rates are set by EconoLease.
How much is shipping?
Shipping is free across Canada on orders over $5,000 before taxes. Below that, it is calculated at checkout or quoted after your order. Details: Shipping & Delivery.
Do you install equipment?
We can quote delivery and installation with your order. Gas, electrical and plumbing connections must be done by licensed professionals.
What warranty do I get?
New equipment has the full manufacturer warranty. Certified used equipment has a 90-day RestoHub warranty. Details: Warranty.
Can I return an item?
New, unused equipment in its original packaging can be returned within 14 days, with a 15% restocking fee. Details: Returns & Refunds.
What does "certified used" mean?
Used equipment that we inspect, test and clean before sale, backed by our 90-day warranty.
Can I sell or trade in my old equipment?
Yes. Use Trade-In / Sell Your Equipment to get a trade-in credit or a cash offer.
Can you help me plan a new kitchen?
Yes. Try Build Your Restaurant and the Kitchen Layout Planner, then send your plan for a free layout review.
Do you ship outside Canada?
Yes, we export worldwide. See Export & Shipping.
Which taxes apply?
Taxes are based on the delivery province: GST, HST, or GST plus QST or PST, shown separately on your invoice.
