New equipment: 14-day returns

• You may return new equipment within 14 days of delivery if it is unused, uninstalled and in its original, undamaged packaging with all parts and manuals.
• Contact us first at info@restohub.net with your order number to get a return authorization. Returns sent without authorization cannot be accepted.

Restocking fee

• Accepted returns are subject to a 15% restocking fee.
• Return shipping is paid by the customer and must be arranged with packaging suitable for freight.

Damaged or defective on arrival

• If your equipment arrives damaged or does not work, there is no restocking fee and we cover return shipping.
• Note any visible damage on the carrier's delivery slip before signing, take photos, and tell us within 48 hours of delivery so we can file the claim with the carrier.

Items that cannot be returned

• Equipment that has been installed, connected to gas, water or electricity, or used.
• Special-order, custom or non-stock items ordered specifically for you.
• Certified used equipment (covered instead by our 90-day warranty) and clearance items.

Refunds

Once the returned item is received and inspected, refunds are issued to the original payment method within 10 business days, minus the restocking fee and any original shipping cost on free-shipping orders that fall below the free-shipping amount after the return.